Privacy & Cookie Policy
Phoenix Mind • Body • Breathe
Phoenix Mind • Body • Breathe respects your privacy and is committed to protecting your personal information.
This Privacy & Cookie Policy explains what information we may collect, why we collect it, how it is used and how we keep it secure when you contact us, book a treatment, receive a treatment or use this website.
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Who We Are
Phoenix Mind • Body • Breathe provides holistic therapies and wellbeing treatments from:
House of ENB
3 Hoddins Way
Long Sutton
Spalding
PE12 9JB
Telephone / WhatsApp: 07741168614
Email: phoenixmbb22@gmail.com
Phoenix Mind • Body • Breathe is responsible for the personal information it collects and uses in connection with its services.
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Information We May Collect
Depending on how you contact us and the services you receive, we may collect information including:
Your name and contact details
Telephone number and email address
Information you provide when making an enquiry or arranging an appointment
Appointment and booking information
Relevant health, medical or wellbeing information that you provide in connection with a treatment
Consultation, consent and treatment records where appropriate
Communications between you and Phoenix Mind • Body • Breathe
Information submitted through the website
Basic technical information collected when you use the website, such as information collected through cookies
We will only ask for information that is reasonably necessary to provide our services, communicate with you or meet our legal and professional responsibilities.
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How We Use Your Information
Your information may be used to:
Respond to enquiries
Arrange and manage appointments
Communicate with you about your booking or treatment
Assess whether a treatment is appropriate for you
Provide treatments safely and appropriately
Maintain appropriate consultation and treatment records
Process payments and maintain necessary business records
Meet insurance, professional, safeguarding, legal or regulatory requirements
Operate, maintain and improve this website
We do not sell your personal information.
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Health Information
Some treatments may require you to provide information about your health, medical history, medication or wellbeing.
This information is treated with particular care and will only be collected and used where it is necessary and there is an appropriate lawful basis for doing so.
You should provide accurate and relevant information where this may affect whether a treatment is suitable or how it should be provided.
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How We Keep Your Information
Personal information will only be retained for as long as reasonably necessary for the purpose for which it was collected and to meet any applicable legal, insurance or professional record-keeping requirements.
Reasonable steps are taken to protect personal information against unauthorised access, loss, misuse or disclosure.
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Sharing Your Information
Phoenix Mind • Body • Breathe does not routinely share your personal information with other organisations.
Information may, however, be shared where reasonably necessary with trusted service providers used to operate the business or website, or where disclosure is required for legal, insurance, safeguarding or regulatory purposes.
Where third-party services are used, they may process information in accordance with their own privacy policies.
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Contacting Us Through WhatsApp, Email or Social Media
If you choose to contact Phoenix Mind • Body • Breathe through email, WhatsApp, Facebook, Instagram or another third-party platform, information you provide will also be processed by that service.
Those platforms operate under their own privacy policies and Phoenix Mind • Body • Breathe does not control how those third parties process your information.
Please avoid sending unnecessary sensitive medical information through social media.
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Cookies
This website may use cookies and similar technologies to enable the website to function correctly, understand how visitors use the website and provide features supplied by third-party services.
Some cookies are essential for the operation of the website. Other cookies, including analytics or third-party cookies, may require your consent before they are used.
Where required, you will be given the opportunity to manage your cookie preferences through the website’s cookie banner.
You can also control or delete cookies through your browser settings.
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Instagram, Facebook & Embedded Content
This website may contain links to Phoenix Mind • Body • Breathe social media accounts and may display content from third-party platforms such as Instagram.
When you interact with embedded content or follow a link to another platform, that third party may collect information or place cookies in accordance with its own privacy and cookie policies.
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Your Data Protection Rights
Under UK data protection law, you may have rights in relation to your personal information, including the right to:
Ask for access to personal information held about you
Ask for inaccurate information to be corrected
Ask for information to be deleted in certain circumstances
Ask for the use of your information to be restricted in certain circumstances
Object to certain uses of your personal information
Withdraw consent where processing is based upon consent
Not every right applies in every circumstance, particularly where information must be retained for legal, insurance or professional reasons.
To exercise your rights or ask a question about your personal information, contact Phoenix Mind • Body • Breathe using the details above.
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Concerns or Complaints
If you have concerns about how your personal information has been handled, please contact Phoenix Mind • Body • Breathe first so that the matter can be investigated.
You also have the right to raise a concern with the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator.
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Changes to This Policy
This policy may be updated occasionally to reflect changes to the website, services, technology or legal requirements.
Last updated: August 2026